Support

Need help with NimoteCode? We're here to assist you.

Contact Us

Get in touch with our team for support, feedback, or questions.

Quick Links

Resource	What You'll Find
Quick Start Guide	Step-by-step setup and first-time use
Features Overview	Complete capability map and feature details
FAQ	Common questions and troubleshooting tips
Full Documentation	Complete guides for all features

Common Issues & Solutions

SSH Connection Problems

Problem: Can't connect to SSH server

Solutions:

1. Verify host, port, username, and authentication method are correct
2. Confirm the SSH service is reachable from your network
3. Double-check private key format or password
4. Try connecting from a saved connection profile
5. Check if your server allows password authentication (if using password)
6. Verify your network doesn't block SSH traffic

Technical Details:

• NimoteCode uses standard SSH protocols
• Connections timeout after 30 seconds by default
• Heartbeat monitoring begins after successful connection

Terminal Not Responding

Problem: Terminal appears frozen or unresponsive

Solutions:

1. Confirm workspace connection status in the header
2. Open a new terminal tab and retry the operation
3. Check if your shell is available on the remote host
4. Verify you have appropriate permissions in the working directory
5. Try running a simple command like pwd or ls first

Technical Details:

• Terminal sessions persist across reconnections
• Output is buffered for searchability
• ANSI escape codes are supported for colors and formatting

AI Assistant Issues

Problem: AI not responding or configuration errors

Solutions:

1. Verify provider configuration (API key, base URL, model name)
2. Confirm network access to the provider endpoint
3. Try a different configured provider if available
4. Check that your API key has sufficient credits/permissions
5. Verify the model name is correct for your provider

Technical Details:

• API keys are stored in platform secure storage
• Multiple providers can be configured simultaneously
• Streaming responses are supported when available

Source Control Problems

Problem: Git operations failing

Solutions:

1. Confirm the workspace is a valid Git repository
2. Check Git identity and configuration in the repository
3. Refresh the Source Control panel and retry
4. Verify you have appropriate permissions for the repository
5. Check network access to Git remote (if pushing/pulling)

Technical Details:

• Source Control requires Pro subscription
• Git identity is pulled from repository config
• Operations are atomic and can be retried

Pro Feature Unavailable

Problem: Can't access Pro features

Solutions:

1. Check your login state in Settings
2. Trigger subscription verification from Account page
3. Retry from the gated feature entry point
4. Restore purchases if you previously subscribed
5. Verify your subscription is active and not expired

Technical Details:

• Pro gating: sourceControl, lsp, debug, syncCache
• Subscription status is cached and periodically refreshed
• Trial mode is available for new users

Debug Panel Issues

Problem: Debugger not working as expected

Solutions:

1. Confirm you're in an SSH workspace (not available in Local mode)
2. Verify debug adapter is properly configured
3. Check launch configuration in .vscode/launch.json
4. Ensure your program is compiled with debug symbols
5. Check debugger logs in Timeline panel

Technical Details:

• Debug panel is Pro-only and SSH-only
• Uses DAP (Debug Adapter Protocol)
• Breakpoints, call stack, variables, and watch are supported

Privacy & Account Requests

For privacy, account, or data deletion requests, contact us through the channels above and include:

Information	Why We Need It
Account Email	To locate your account (if registered)
Platform	iOS or Android, for appropriate handling
Request Type	Access, correction, or deletion request
Additional Details	Any specific context to help process your request

We process these requests in accordance with our Privacy Policy and applicable data protection laws.

Security & Credentials

Your security is important to us. Here's how we protect your data:

Data Protection

Credential Type	Storage Method
SSH Passwords	Session-only, never persisted in saved profiles
AI API Keys	Platform secure storage (iOS Keychain / Android Keystore)
SSH Private Keys	Encrypted storage with user protection
Account Auth	Secure token-based authentication

Security Practices

• Release builds minimize sensitive authentication/credential logging
• No sensitive data is transmitted to third parties without your consent
• All network communications use industry-standard encryption
• Local data is protected at rest using platform security features

Feature Requests & Feedback

We love hearing from our users! To suggest features or provide feedback:

1. GitHub Issues: Submit detailed feature requests with use cases
2. Email: Send general feedback to aoun.ma@foxmail.com
3. Community: Share ideas with other users

When submitting feedback, include:

• What you're trying to accomplish
• Your current workflow
• How NimoteCode could help
• Any specific feature ideas you have

Response Times

We strive to respond to all inquiries promptly:

• Critical Issues: Within 24-48 hours
• General Support: Within 2-3 business days
• Feature Requests: Reviewed regularly, response when prioritized
• Privacy Requests: Processed within 30 days as required by law

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Still need help? Contact Us and we'll assist you as soon as possible.