NimoteCode Support

Choose the problem you need to solve. Include your device, app version, a safe description of the issue and any error message; never send passwords, private keys or API keys.

Get help

SSH connection problemsCheck the host, port, username, authentication method and network reachability. Start with a saved profile and a harmless command such as pwd.

AI provider or API keyConfirm the base URL, model name and provider-account access. NimoteCode uses BYOK; model access and billing are controlled by your provider.

Restore ProSign in with the account used for the purchase, verify that the store subscription is active, then use the restore option in the app.

Subscription or accountFor billing, cancellation, sign-in, privacy or deletion questions, contact support with the platform and purchase/account email where applicable.

Self-service guides

• SSH Workspace setup
• AI provider configuration
• Account and subscription
• Frequently asked questions
• What's New

Contact Support

Email [email protected] for account, subscription and private support requests. For reproducible product bugs and feature ideas, use GitHub Issues. We aim to reply to urgent access issues within 1–2 business days and regular requests within 2–3 business days.

For privacy or account deletion, see Privacy and Account deletion. Include only the information needed to locate the request.